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Dear Veronique,

As COVID-19 compels many schools and organizations to embrace remote learning and working, our priority is to ensure that you and your stakeholders can continue to access the Web of Science and related applications. Here's how:
Web of Science
Access Web of Science and InCites remotely.
Students, researchers, and other users can take advantage of remote access by logging into the Web of Science using the same credentials as if they were onsite. However, they must have previously registered their account while within your institution's network in order to gain remote access. If your institution subscribes to InCites Benchmarking & Analytics, your patrons can continue to use the resource from home, using the same credentials they currently log in with.

We have sent a message to all registered users to reinforce this point, and to provide tools like these to help them work through the details:
Getting started video
Quick reference guide
Use a browser plugin to enable entitled, one-click access to your subscriptions.
The Web of Science platform also includes an indispensable feature that enables entitled users to gain one-click access to full-text PDFs included in your library subscriptions (as well as open access alternatives) from anywhere in the world. This is activated via the Kopernio browser plugin, so users get access that fits seamlessly into their research workflows – and ensures access to the Version of Record directly from the publisher as well as open access alternatives.
Learn more here
Coronavirus global resource site
Support for global COVID-19 research efforts.
We’re also doing all we can to support the global research community’s efforts to identify treatments and vaccines. This includes the launch of a global resource site as well as a Chinese language site to help medical researchers and healthcare professionals access the world’s leading research and late-breaking news about the coronaviruses. If you are working on COVID-19 research or are interested in what is being done, be sure to check out the sites.

We’ve also enabled complimentary access to COVID-19 coverage in BioWorld, Clarivate’s daily newsletter covering the life sciences landscape. Click here to access more than 400 articles published to date, and check back daily for additional articles.
A message from the Web of Science Team
These are unprecedented times, but we are here to help.
As part of our business continuity planning, we will continue to operate at full capacity, maintaining all expected levels of service and support. This means you can contact our Customer Service team with questions or requests for help.

We will keep you updated on any changes to how we support you and your stakeholders via messages like this, and on our social media channels. For now, we wish the very best to you, your family and your colleagues as we manage through these very trying times.
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